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My Inquiry:

 

Dear Applebee’s,

This is a very urgent matter. My father passed away a few days ago during quadruple bypass surgery, so I might seem a little distraught. I am worried that I lost my father’s urn somewhere around table 47 in you Austin 1-35 location. inside of your restaurant two days ago. I have searched everywhere else and this seems to be the only place it can be. Applebee’s was his favorite place to eat, and in his Will he asked if we could spread his ashes in the parking lot. He was a great man and father and just could not get enough of your baby-back ribs. He used to sing the song constantly, and eat there at least three times a week. When we were children, he made us sing it with him while the family was at the restaurant. These are unforgettable memories.

Just in the possible case that you find another urn, so to not be confused, I will describe Dad’s to you. His urn is larger than a usual one.It is mostly black, but red in the center. And it has a poetic inscription stating:

when I pass, into paradise
all will say, that I was nice
but I will sing, of only lack
and how I want my baby back”- Dad

His poem for my mother and siblings is very touching and we were surprised at his talent for poetry. Why we hope you find it soon. I hope that no patron took it, mistaking it for their own urn. Please fulfill his last wish and say a prayer.I am currently out of town.I will be by to pick up the empty earn when I get back.

Regards,

Rick Cabrera.

 

Their Response:

guest.relations@applebees.com
11:00 AM (7 hours ago)

to deepolsar423

Dear Rick,

We received your e-mail about the experience you had at one of our restaurants. We’re sorry to hear your visit was so disappointing. Guest feedback is very important to us and we appreciate that you took the time to reach out to us. We want to make sure that we deal with the issues you told us about. If a guest has a problem at Applebee’s, then we want to make things right, and this is no exception.

To make sure this is addressed the way it should be, we’d like the opportunity to speak to you personally. Please give us a call at your earliest convenience – the call shouldn’t take more than 5 minutes of your time. You can call us toll-free at 888-592-7753 between the hours of 7:00 a.m. and 7:00 p.m. central time, Monday through Friday.

We look forward to hearing from you soon!

Sincerely,

Adam L.
Sr. Guest Relations Specialist
Case # 1663057

Rick Cabrera
5:45 PM (18 minutes ago)

to guest.relations
Case # 1663057

 

My Response:

Dear Adam L.,

My father’s urn has yet to be found. All I can think of is that either someone thought it was a high-class ashtray, something that my father would have been disgusted with, due to his demand that my sister and I quit smoking. Or someone found it, mistook it for their own urn, and walked out with it. Nevertheless, I have yet to find it, therefore I cannot spread his ashes in the parking lot of your fine establishment. I have attempted to question Ned’s crematorium to find out if there were any of his ashes left over that we could use, but Ned said that they clean the machines and have had other cremations since my father’s. I tried to see if I could get someone else’s, say they were Dad’s and just spread those, but I don’t want to dine at a potentially haunted Applebee’s. We should have buried him. Don’t you think? But those were not his wishes. I might have left it in the bathroom in a stall while I was defecating yall’s Baby-back ribs, but I doubt it. I hope the staff didn’t walk off with it. It was very expensive, made of Rhino horn and baby seal hide. I would be very grateful if the staff would find it. I love Applebee’s and this might be too traumatic an incident to return. I’m sorry and I appreciate all of your help.

Regards,

Rick Cabrera

 

NO RESPONSE

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